Complaint

• breakage
• fitting too loose
• fitting too tight
• acoustical feedback
• manufacturing faults

• retention
• ear canal
• rounding too strong
• slips out of the ear
• wearing feeling too loose
• wax application too low (offset)
• Slips out of the ear during jaw movement

If there is more than one reason for the complaint, please select the main reason and specify the other reason in the comment field. Thank you very much.

• retention
• presses on Antitragus
• presses on Crus Helix
• presses on Concha
• presses on Cymba
• presses on Incisura Intertragica
• ear canal
• tragus
• rounding too low
• wax application too high (offset)

If there is more than one reason for the complaint, please select the main reason and specify the other reason in the comment field. Thank you very much.

• because of bad usability
• ear canal treatment incorrect
• ear canal too short
• sound outlet incorrect
• vent

If there is more than one reason for the complaint, please select the main reason and state the other reason in the comments field. Thank you very much.

• wrong connection
• wrong bore size
• cerumen protection
• socket / ric
• wrong colour
• wrong shaping
• ear canal length
• laserung
• wrong material
• wrong product
• retrieval
• vent

If there is more than one reason for the complaint, please select the main reason and state the other reason in the comments field. Thank you very much.

• drilling
• handle
• ear canal

If there is more than one reason for the complaint, please select the main reason and state the other reason in the comments field. Thank you very much.

• ear canal
• rounding too strong
• wax application too low (offset)

If there is more than one reason for the complaint, please select the main reason and state the other reason in the comments field. Thank you very much.

• handle presses
• ear canal
• tragus
• presses on Antitragus
• presses on Crus Helix
• presses on Concha
• presses on Cymba
• presses on Incisura Intertragica
• rounding too low
• wax application too high (offset)

If there is more than one reason for the complaint, please select the main reason and state the other reason in the comments field. Thank you very much.

• drilling
• detector ball
• wrong colour
• wrong shaping
• ear canal length
• laserung
• wrong product

If there is more than one reason for the complaint, please select the main reason and specify the other reason in the comment field. Thank you very much.

• pressure pain / too tight a fit
• ear canal too short
• slips / too loose fit
• function test failed

If there is more than one reason for the complaint, please select the main reason and state the other reason in the comments field. Thank you very much.

• remake
• product change

additional costs may be incurred for product changes.